Returns and Warranty

Refund Policy:

We have a 14-day return policy from the time you receive your delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Proof of purchase is required.

To start a return, contact us at info@gardenxpress.ca. When your return is accepted, instructions will be sent on how to complete your return. Items sent back to us without first requesting a return will not be accepted.

Live Goods Warranty

The following products qualify for our Live Goods Warranty: nursery stock (trees and shrubs), and perennials. These items carry a 30 Day Satisfaction Guarantee and would be exchanged for the same live good(s) or other goods of the same value. Depending on the time of the year, some previous products may not be available. Due to the nature of live goods we are not responsible for items that were not cared for. Please check our tips and tricks section for maintenance and care tips for our live goods.

Holiday live greens, annuals, hanging baskets, and planters do not carry a warranty and are a final sale. Your satisfaction is important to us so please contact us if you have any concerns.

Damaged Goods

Please inspect your order upon delivery and contact us immediately with any issues. Please provide photographs of the damaged product.

Exceptions

The following items are final sale: holiday live greens, annuals, hanging baskets, and planters, and custom products (such as special orders or personalized items). All gift cards are non-refundable. . 

Refunds


We will notify you once we have received your return and let you know how the refund will be processed. When approved, you will be refunded on your original payment method (less shipping and handling). Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any warranty, return or exchange questions at info@gardenxpress.ca